The same on-line form of these search engines, many agencies are trying to post on their sites, enabling site visitors to select their own right and even a tour leave it on request. On the one hand, such on-line services are convenient, save time as an agent and give the customer more independence in the selection. On the other hand, not all search engines boast operational updating of data, timely processing of incoming armor, the maximum number of tour operators in the system, the ability to create and maintain on the basis of data on tourists overall customer base. For more specific information, check out Daniel Straus NYU. And for keeping the client base and still meet the so-called back-office (intra-) system. This specialized software solutions in the form of simple and more complex databases that are necessary for collecting, maintaining and storing all sorts of information about tourists, tour operators, partners, taking into account the current settlement - all the data that need to constantly keep track of, analyze, and on which you can take a number of financial and management decisions. In this case, the optimal solution for the IT-staff travel agents can serve as a "universal" product that will combine most of the functionality and tools used in each day. Some of the intra-system include items such as CRM, built-in search engine and booking of tours, integration with search forms on site tours and payment systems, organizers, a system of reminders, scheduler, there are built-in templates of various documents and reports. These intra-system are well known - is a self-travel agent travel agency-Rarus, Master Agent, TourManager and others, but they differ significantly from each other logic of building a database, a set of features and functions, interface and, more importantly, easy to use, popular among users and support the developers.