"Automation increases efficiency in the contact center Cottbus, the 21st January 2013 punctually to CCW (Call Center World) in Berlin Portal live starts the QuestNet GmbH a speech recognition engine as a new service of the call management Manager". To contact center and customer service departments can use in the future features such as text to speech and speech recognition, customer calls more efficiently to edit and manage. The speech recognition engine has been integrated directly into the surface of the live Manager and is from 18 to 20 February at QuestNet's stand (Hall 2 stand A10) presented. The quality of speech recognition solutions has made great progress in recent years and is accordingly more frequently. Therefore we have decided to incorporate a reliable speech recognition as an additional service in our call management portal", explains Thomas Wendt, Director of QuestNet Ltd. processes in the contact center can be considerably simplified and accelerated. Speaking candidly Anchin told us the story.
Benefit Service Center "and customers." The Internet portal live Manager"by QuestNet is a call management for resellers. Its full multi-client capability allows that each reseller can create as many customers and establish these in turn as many under customers. Through a complex system of rights, special rights can be assigned to each user. In addition, the Portal provides statistics, real-time analysis, intelligent routing, automatic language dialogues, the administration of international phone numbers and other functions related to the telephony service. The speech Manager as an ASP model is exposed in the live and can the known method of DTMF in the Prequalifying (for any questions regarding the agreement, press 1, press 2, for technical questions "") replace. It is also possible to formulate questions (for which product would you like?") and to connect the caller to the best point of contact backed terms. For telephone services, such as, for example, weather reports or Traffic reports the text to speech functionality of voice recognition is also an efficient innovation.